Make scan day straightforward.

How should I get the space ready? Complete staging and cleaning, clear circulation routes and put away anything you do not want visible. Arrange access to each agreed room and let us know about people, pets or ongoing work.

How long does hosting last? Standard property tours include three months. Additional one-, three- and six-month hosting options are available; your tour record tracks the relevant dates.

Can the tour include separate buildings or shared amenities? Include them in your request. Detached rooms, common areas and outdoor connections need an agreed capture scope and access plan.

Are floor plans and technical exports included? Request these separately with the intended use and required format. We confirm availability and pricing before you accept the quote.

When can I share the tour? Capture, processing and review are separate steps. We agree the expected schedule with you, then prepare the tour for the agreed publication date.

Where do I manage my project? Use Customer access for your quotes and project documents. Matterport Orange County manages the tours assigned to this website and their hosting notices.